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Shipping & returns

Processing & Shipping

 

Please allow 3–7 days for order processing.

Worldwide shipping is 30 USD. Free shipping is available on orders over 500 USD.

We are not responsible for any shipping delays caused by transportation issues, severe weather, or other unforeseen circumstances beyond our control. Once an item is shipped, we are no longer liable.

A tracking number will be provided once your order is shipped. Please ensure your delivery address is accurate and secure, as we are not responsible for lost or stolen packages and do not offer refunds for such incidents.

Customers are responsible for any additional duties, taxes, or customs charges on international orders. If an order is refused due to customs fees, the package will be considered abandoned and disposed of by the shipping carrier, making the order ineligible for a refund.

 

Returns & Exchanges

 

We do not offer refunds at this time.

Exchanges are accepted for full-priced merchandise within 14 days of purchase. Exchanges are limited to one per transaction, and customers are responsible for all shipping costs.

Exclusive and pre-order item exchanges are subject to availability.

All sale items and intimates are final sale.

Returned items must be new, unused, and have all original tags attached.

 

Customer Care

 

For any questions or concerns, please email us at info@chictopia.net.

 

Pre-orders

 

Pre-orders require a 100% deposit to reserve your item.

The shipping date is provided in the item description but may be subject to change. Items will be shipped once they become available.

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