About customer service

Chictopia’s online customer service is available Monday to Friday 9am to 5:30pm,Saturday and Sunday off,any inquiries made outside these times will be answered the following available time.


About shipping

Chictopia online store will dispatch the items within 72 hours of payment. Pre-orders will be dispatched 7-14 days after payments. items will be dispatched Monday to Friday only, they will not be sent during the weekend. Chictopia uses SF Express to deliver the items.Freight will be calculated according to the weight of your items.


About VIP service

All customers with an accumulated purchase over 15000 CNY will be awarded with a silver membership card that comes with a 7% off discount with all future purchases. All customers with an accumulated purchase over 30000 CNY will be awarded with a gold membership card that comes with a 12% off discount for all future purchases. Limited to Chictopia direct retail stores, direct retail Taobao store and official online store. Buyers can not participate in VIP point accumulation.

The Chictopia official online store has not yet opened the membership transfer feature, please contact customer service when in need of membership transfer. 

Members of the month birthday, one-time purchase of two items can enjoy 20% off.Discount price can only buy two.

Discounts do not apply to any already discounted items.


About exchange and returns

Chictopia online store will accept exchanges and returns within 7 days after you receive the items. When in need of an exchange or return,please contact customer service or send mail to guanwang@chictopia.net. If the reason of return is other than the dissatisfaction of the quality of the item, the customer needs to pay for the shipping fees. The item needs to be intact and stainless when returned, and should not affect the reselling of the item. If any items are found to be returned in an inadequate state, Chictopia reserves the rights to refuse to receive the items and reject the exchange or return.

All discount items cannot be returned.


About products

All photographs are taken by professional photographers, there is no way that different production batches can be exactly the same, it is common to find minor changes in the pattern prints and colour hues, and does not serve as a reason for exchange or return.

The dimensions of all items are measured by professional production personnel.Due to different measurement methods,the error is normal in 2cm.


About payment

Chictopia online store accepts three types of payments- Wechat payments, online banking payments and Alipay payments.


About website

The Chictopia official website is at its primary stage of operation, the system and functions are still in development, please forgive for any inconvenience that this brings. If any problems arise, please contact the customer service; Chictopia reserves the rights for the final explanation.